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Post by dejavoodoouk on Jul 14, 2008 15:17:22 GMT -5
This seems like making a mountain out of a molehill. Bryan has got zero customer service at times, but I think that is usually to do with the fact that for every good suggestion that is posted, he gets 10 piss take replies, from people trying to get a rise out of Bryan. Which is usually fairly easy. That's not even the problem - it's that Bryan treats ALL suggestions like they're taking the piss without even trying to discern which ones might actually be serious. That's not zero customer service, that's NEGATIVE customer service. Playing devils advocate here, if you had a site and a huge amount of suggestion/complaints were fired at you and the majority of them were bs, you would probably tar them all with the same brush and ignore them. Not saying it's right, but I can understand his mentality. |
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Post by snefix on Jul 14, 2008 16:12:50 GMT -5
Oh, I understand the mentality as well. Unfortunately, Bryan is running a business and he can't ignore complaints. Or, at least, he shouldn't, because that one complaint you ignore is the one that bites you in the ass and results in a sexual harassment lawsuit or something.
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Stevie J
New Member
AngryMarks.com
Posts: 91
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Post by Stevie J on Jul 15, 2008 2:20:46 GMT -5
Playing devils advocate here, if you had a site and a huge amount of suggestion/complaints were fired at you and the majority of them were bs, you would probably tar them all with the same brush and ignore them. That's the funny thing about it deja - I've been a webmaster going on 13 years now and for a time had the biggest hip-hop site IN THE WORLD. That's not exaggeration or ego, just the fact that I was a pioneer in a very new and untapped virtual world. Things have slowed down since the heyday but I still get several hundred e-mails a week, and a lot of them are corrections, suggestions, ideas and requests to partner up for business purposes. It would be really easy to take the piss considering people often suggest things I've already done, or ask me to do things faster that I'm already working on, but no matter how many thousand times I'm asked the same question everybody gets a polite reply. Not always a personal reply mind you, but a polite "thanks for the suggestion" all the same. For me it's just good business to be polite, because if you treat your customers right they keep coming back to your site - and unlike Bryan I'm not charging for a subscription so I need the repeat business. |
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Post by dejavoodoouk on Jul 16, 2008 11:26:18 GMT -5
Playing devils advocate here, if you had a site and a huge amount of suggestion/complaints were fired at you and the majority of them were bs, you would probably tar them all with the same brush and ignore them. That's the funny thing about it deja - I've been a webmaster going on 13 years now and for a time had the biggest hip-hop site IN THE WORLD. That's not exaggeration or ego, just the fact that I was a pioneer in a very new and untapped virtual world. Things have slowed down since the heyday but I still get several hundred e-mails a week, and a lot of them are corrections, suggestions, ideas and requests to partner up for business purposes. It would be really easy to take the piss considering people often suggest things I've already done, or ask me to do things faster that I'm already working on, but no matter how many thousand times I'm asked the same question everybody gets a polite reply. Not always a personal reply mind you, but a polite "thanks for the suggestion" all the same. For me it's just good business to be polite, because if you treat your customers right they keep coming back to your site - and unlike Bryan I'm not charging for a subscription so I need the repeat business. I agree with what you say, but I think it maybe one of these things that he will only change his ways when subscriptions / re subscriptions go down. |
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Stevie J
New Member
AngryMarks.com
Posts: 91
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Post by Stevie J on Jul 18, 2008 14:16:30 GMT -5
I agree with what you say, but I think it maybe one of these things that he will only change his ways when subscriptions / re subscriptions go down. You may be right, but some subscribers must already be wondering why they're paying for him and Dave to hang out at Disneyland all weekend when they're having a hard enough time putting gas in the tank and buying a gallon of milk at the store. I'm ready to let my subscription lapse at this point to save the $100 it would cost to renew. It's not that even fault Bryan for charging more considering the site got bigger, but it really seems like double dipping to me that he charges more AND we have to put up with more advertising (and blatant shilling for the Observer) everywhere on the site. |
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